London, United Kingdom
Internship Explorer
Internship Explorer
Miller is hiring for a Client Support role, to provide prompt, accurate and effective account management support directly to clients and client facing teams. Role Responsibilities: * Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service * Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed * Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements * Develop and produce bespoke wordings for clients as well as developing other wording products as required * Ensure agreed wording changes are incorporated within contracts as required * Support the creation of presentations for both new and existing clients * Prepare accurate and timely production of client documentation (Market Reform * Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. * Provide suggestions as to how cover can be enhanced where appropriate * Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate * Liaise with appropriate teams to assist the delivery and processing of insurance placements * Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required * Liaise with compliance to ensure all procedures are followed * Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London * Market with Xchanging and monitoring of signings where appropriate * Liaise closely with other teams to ensure PPW's are met * Perform quality control checks on all documentation (slips and wordings) prior to broking * Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained * Undertake / authorise second pair of eyes checks at relevant stages of the placement process * Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL) * Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams * Facilitate in the creation of Endorsements / MTA where necessary * Assist with resolution of contractual issues * Provide support to tender presentations * Undertake overseas / electronic marketing of risk where necessary
