Dunfermline, United Kingdom
Internship Explorer
Internship Explorer
Kickstart your career with Sky’s Modern Apprenticeship Programme Ready to launch your career with one of the UK’s most iconic entertainment and technology brands? There’s no better place to start than in the role that sits right at the heart of our business — Customer Service Advisor. This isn’t just your next step. It’s the start of an incredible journey. You’ll be helping customers, solving real problems, and becoming an expert in everything Sky has to offer. Along the way, you’ll build the skills that employers love, gain confidence, and earn a Scottish nationally recognised qualification in Customer Service — all while being part of a team that champions your growth. What will I learn? As an Apprentice with us, you’ll be fully supported to achieve a Scottish nationally recognised Customer Service qualification by the end of your 12 months at Sky. Your first four weeks kick off with Start@Sky, an immersive experience where you’ll learn what outstanding customer service really looks like. You’ll be guided by a dedicated learning specialist, supported by an assessor, and paired with a buddy who’ll be with you every step of the way. Here’s what your day-to-day will look like: Finding solutions to customer queries and challenges. Listening like a pro — understanding needs, showing empathy, and earning trust. Putting customers first in everything you do. Delivering top‑class service with every interaction. Working towards targets that help you grow and shine.
