Lisbon, Portugal
Internship Explorer
Internship Explorer
Together with the team, you will work on improving the customer experience on our different channels. You will work across functions with internal and external teams from multiple markets and define process improvements to ensure that customer service runs smoothly. You will make independent decisions that are within your field of work . You will support in CX innovation by doing market research and introducing methods, standards, tools, KPI benchmarks. You will co-create strategies and implement improvements in CSAT and NPS for multiple markets. You will drive customer service automation and optimization projects by improving processes or enhancing IT systems. Your goal through the execution of a use case roll out will be to showcase to the wider business the powerful capabilities of an integrated customer excellence, CRM, customer interaction automation and self-service products. You will run validation of user stories, implementation, testing and designing with markets.
