How do I apply for the IT Service Desk Analyst position at Forsters and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

What are the working arrangements and expected duration for the IT Service Desk Analyst role?

This position is a not disclosed, structured as a not disclosed role.

Does Forsters provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

IT Service Desk Analyst

Forsters

Found 1 month ago

Location

London, United Kingdom

Time

Not disclosed

Work Mode

Not disclosed

Salary

Not disclosed

Visa Help

Not disclosed

Last Verified

1 month ago

Skills & Qualifications

Technical Skills

1st and 2nd line activities
technical understanding

Soft Skills

outstanding service
personal development
first time fix rate
continuous improvement process

Job Description

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. The role encompasses both 1st and 2nd line activities, in an environment where personal development of technical understanding is encouraged.

Requirements

Provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required.
The role encompasses both 1st and 2nd line activities, in an environment where personal development of technical understanding is encouraged.
Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk
Following agreed procedures, identifies, registers and categorises incidents.
Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
Resolution of incidents where possible, aiming to achieve a high first time fix rate. Escalation to Systems Team as necessary. Incident resolution may involve desk-side support.
Contributes to creation of support documentation
Proactively looks for improvement areas as part of continuous improvement process
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
Promotes and ensures use of appropriate techniques, methodologies and tools.
Any other ad hoc projects as required.

IT & Security

System Administration

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12Open Positions

Open Positions

12Open Positions

IT Service Desk Analyst

Skills & Qualifications

Technical Skills

Soft Skills

Job Description

Requirements

Related Field

Related Subfield