How do I apply for the Customer Success Intern position at kpler and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

What are the working arrangements and expected duration for the Customer Success Intern role?

This position is a not disclosed, structured as a hybrid role, with an expected duration of 6 months.

What educational background or degree level is required for the Customer Success Intern at kpler?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor, Master.

Does kpler provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Customer Success Intern

kpler

Found 1 month ago

Location

Remote, United Kingdom

Duration (Months)

6 Months

Time

Not disclosed

Work Mode

Hybrid

Salary

Not disclosed

Visa Help

Not disclosed

Last Verified

1 month ago

Education

Bachelor
Master

Skills & Qualifications

Technical Skills

CRM tools
spreadsheets
customer management software

Soft Skills

Strong interpersonal, written, and verbal communication skills.
A problem-solving mindset with strong attention to detail and ownership.
Ability to work independently and collaboratively in fast-paced, high-scale environments.
Ability to apply a data-driven approach to performance analysis and decision-making.
A proactive, solution-oriented mindset with a focus on continuous improvement.

Job Description

You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM! This is a 6 months internship. This role is open to interns based in Singapore, London or Dubai. The candidate would require RTW and to be based in the country of application. Key Responsibilities * Assist in onboarding Tier 3 new customers, ensuring they understand our products and services. * Respond to customer inquiries via email and chat, providing timely and helpful solutions. * Monitor customer usage and engagement metrics, helping to identify opportunities for improvement. * Support Customer Success Managers in creating usage reports and track customer health * Assist in maintaining help articles, guides, or tutorials for customers. * Participate in customer feedback sessions and help gather insights for product and service improvements. * Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.

Requirements

Currently pursuing a degree in Business, Marketing, Communications, or a related field.
Strong interpersonal, written, and verbal communication skills.
A problem-solving mindset with strong attention to detail and ownership.
Ability to work independently and collaboratively in fast-paced, high-scale environments.
Ability to use CRM tools, spreadsheets, and customer management software (training provided if needed).
Ability to apply a data-driven approach to performance analysis and decision-making.
Ability to identify trends and monitor, analyze, and interpret customer usage data.
Ability to document processes and contribute to process improvement initiatives.
Understanding of SaaS customer journeys, onboarding, and adoption models.
A proactive, solution-oriented mindset with a focus on continuous improvement.

Business & Strategy

Business Development

Nice to Haves

Ability to identify trends and monitor, analyze, and interpret customer usage data.
Ability to document processes and contribute to process improvement initiatives.
Understanding of SaaS customer journeys, onboarding, and adoption models.

Apply Now

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