Remote, United Kingdom
Internship Explorer
Internship Explorer
You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM! This is a 6 months internship. This role is open to interns based in Singapore, London or Dubai. The candidate would require RTW and to be based in the country of application. Key Responsibilities * Assist in onboarding Tier 3 new customers, ensuring they understand our products and services. * Respond to customer inquiries via email and chat, providing timely and helpful solutions. * Monitor customer usage and engagement metrics, helping to identify opportunities for improvement. * Support Customer Success Managers in creating usage reports and track customer health * Assist in maintaining help articles, guides, or tutorials for customers. * Participate in customer feedback sessions and help gather insights for product and service improvements. * Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.
