Kingswood, United Kingdom
Internship Explorer
Internship Explorer
The HomeChoice service provides a high quality, comprehensive housing access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime. As a Housing Business Administrator Apprentice, you will support the maintenance of the council’s Housing Register, provide high-quality administrative and customer service support, and contribute to homelessness prevention outcomes. Working alongside our experienced staff, you will get to grips with the various roles within the Housing team. The functions within the team are closely interlinked, and we work together in resolving housing issues. We also work with our representative partners in supporting residents, professionals and partner agencies with all queries relating to the Housing Register. You will act as a first point of contact for customers, colleagues and partners, handling enquiries sensitively across telephone, email and face-to-face channels. You will also provide administrative support to managers and the team, including minute-taking for key meetings. Liaising with customers and agencies, you will identify special circumstances and make appropriate referrals to access specialist advice or support services. You will have the opportunity to learn how to research and collate information, maintain and update records, analyse data from computer systems, and ensure accurate statements and outputs. In addition, you’ll be taught how to process and assess new applications to the Housing Register, operate the annual review of applications and ensure applicants understand available housing options whilst adhering to service standards, policies, and procedures.
