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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

8Open Positions

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Post-Sales & Customer Relationship Intern

Artemest
Found 3 months ago
Location
Milano, Italy
Duration (Months)
6 Months
Time
Full-time
Work Mode
Not disclosed
Salary
600€
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor

Skills & Qualifications

Soft Skills

  • problem solving
  • organizational skills
  • orientation to results
  • manage relations
  • negotiations
  • excellent communication skills
  • Attention to details
  • flexibility
  • entrepreneurial attitude

Job Description

Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience.Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items).Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty.Liaise with suppliers to identify the best solutions for our company and our customers.Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities.Provide insights to evaluate internal customer care processes and propose business development initiatives.

Requirements

  • Degree in Foreign Languages/Communication with an International approach
  • Italian native
  • Professional proficiency in English
  • Good knowledge of French or German language wil be considered a plus
  • Exceptional problem solving and organizational skills, with strong orientation to results
  • Able to manage relations and negotiations, with excellent communication skills
  • Attention to details, flexibility and entrepreneurial attitude
  • Previous working experience will be considered a plus

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Support

Languages

  • Italian
  • English

Nice to Haves

  • Good knowledge of French or German language
  • Previous working experience
▶Apply Now

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