







Provides managed services in support of a customer's business process or transactional services. Essential Job Functions: • Execute business process transactions, closely following established procedures and guidelines. • Collaborate with senior analysts, managers, and other staff. • Support process improvement initiatives and data analysis. • Participate in identifying and resolving process bottlenecks. • Ensure compliance with quality and procedural standards. • Contribute to the documentation and updating of process procedures. • Work with the team to meet performance targets and quality standards. • Actively engage in training and development opportunities.