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Time Spent
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Duration

Open Positions

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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

8Open Positions

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Customer Experience Internship

CDS, a Hewlett Packard Enterprise company
Found 1 month ago
Location
Bucharest, Romania
Duration (Months)
6 Months
Time
Not disclosed
Work Mode
Hybrid
Salary
Competitive salary
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor
  • Master

Skills & Qualifications

Technical Skills

  • MS Office skills (Excel, PowerPoint, Word, Outlook)

Soft Skills

  • Good analytical and problem solving skills
  • Strong customer service mind-set
  • Result-oriented
  • self-started
  • able to achieve goals and objectives
  • Team player
  • communicative
  • flexible
  • quality mind-set
  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business
  • Calendar Management
  • Coaching
  • Computer Literacy
  • Creativity
  • Critical Thinking
  • Design Thinking
  • Empathy
  • Follow-Through
  • Group Problem Solving
  • Growth Mindset
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
  • Office Administration
  • Policy and procedures
  • Recordkeeping
  • Risk Assessment
  • Service And Support Planning

Job Description

As part of our Services Quote to Cash operations, you will be responsible for facilitating certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives. To do so, you will work closely with your peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure. You will support activity related to particular team processes like customer order booking, order release, renewal activation, partner/sales request (tickets) management, etc. You will support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules) You will issue reports related to the assigned operational activity and analyse the data You will request/ share data and coordinate actions with other teams and functions as guided by the process You will ensures verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially

Requirements

  • Currently enrolled in a Bachelor or Master’s degree in Business/Economics
  • Good analytical and problem solving skills
  • Strong customer service mind-set
  • Result-oriented, self-started, able to achieve goals and objectives
  • Team player, communicative and flexible, quality mind-set
  • Fluent in English and any other language will be considered a plus
  • Have very good MS Office skills (Excel, PowerPoint, Word, Outlook)

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Experience

Languages

  • English

Nice to Haves

  • any other language
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