Stirling, United Kingdom
Internship Explorer
Internship Explorer
As a Business Admin Operations Apprentice you will play a pivotal role in telling the story of the Life Customer and Adviser Service function, creating engaging content across various media to engage, motivate and land key messages that are then acted upon to drive our strategy. You will also support on the engagement and communication across Life Customer and Adviser Services to sustain and embed our evolution. M&G Life in its current form was created in October 2024 with the merger of what was formerly the closed book operation and the M&G Wealth Business (open book). M&G Life now covers over 5 million customers with more than £300 Bn invested across all of its products and wrappers and has an ambitious growth plan for 2025 and beyond. M&G Life operations work with a number of partners including Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, as well as M&G Global Services supporting our in-house operation. M&G Life also has international presence with teams in Ireland and Poland. The ideal candidate will have strong organisational skills with a creative flair and ability to deliver high quality content on time whilst managing competing priorities effectively. They will possess excellent communication and interpersonal skills, enabling them to support to build relationships with suppliers, stakeholders, and internal teams. What will you be doing? As a Business Admin Operations Apprentice you will be: * Collaborate with stakeholders across the business (Operations, Change, journey, Digital) to gather reporting insight and commentary, aggregating this into one consistent story of performance for Customer and Adviser Services * Support with the gathering of relevant customer service information for product reviews, ensuring deadlines are met and the team are supported to engage key stakeholders throughout the process * Support the with activities that help promote a customer centric culture, including assisting with communication and engagement plans * Assist in shaping engaging communication approaches, helping ensure key messages land well and achieve their objectives with a range of stakeholders * Support the creation and delivery of a weekly newsletter for Customer and Adviser Services team, helping ensure the whole area stays informed on key updates and progress * Support with gathering information and updates for Customer and Adviser Services governance boards, tracking actions and proactively seeking closure of actions
