Verona, Italy
Internship Explorer
Internship Explorer
As a Bespoke Customer Service Intern , you will report to the Sales Bespoke Manager and you will support in providing personalized service to our clients, ensuring their specific needs are met with precision. Your primary responsibility will be to support the sales and production teams in delivering customized paper solutions to our customers, while maintaining high levels of customer satisfaction. During The Internship : * You will respond promptly to customer inquiries via phone, email or other communication channels. * You will understand customers’ specific needs and requirements, offering tailored advice on product selections. * You will assist in the preparation of quotations, proposals, and orders tailored to bespoke customer specifications. * You will process and track orders through the entire production cycle, ensuring timely and accurate delivery. * You will coo perate with production and logistics teams to ensure that custom orders meet quality standards and delivery timelines. * You will maintain accurate records of customer interactions, orders and feedback in the CRM system. * You will gain a deep understanding of the company's product lines, including various types of paper, finishes, and custom options; also, you will stay informed about industry trends and developments to offer knowledgeable support to customers. * You will work closely with sales, production, and logistics teams to ensure a seamless customer experience.
