London, United Kingdom
Internship Explorer
Internship Explorer
This role will sit within our London and UK Regions COO function. The Service Delivery team play a vital role in supporting the various business lines within our Underwriting team based in our London, UK office whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided. This exciting opportunity will allow the incumbent to play an integral part in strengthening the operational resilience of the services provided by the Operations function, whilst laying the foundations for a career in Insurance. Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing: * Data Collection and Entry: Gathering, validating, and inputting data will include the transposing of policy information from various documents to pricing platforms, policy administration systems or any other relevant systems. * Documentation Management: Preparing, organising, and maintaining policy documentation and underwriting files with a functional and working knowledge of ImageRight, Guidewire, Workflow, Document Management Systems, and pricing platforms. * Process Coordination: Coordinating with various departments and Outsourced providers to facilitate smooth workflow and timely processing as defined within Standard Operating Procedures. This will include: + The management of policies from submission management to booking. + Assistance in the preparation of renewals. + The management of cash balances. + Ensuring KPIs are met in relation to speed and quality. * Issue / Query resolution: Supporting effective service delivery, queries will be resolved within established timeframes. This includes: + Follow-up on missing documents/information from brokers to ensure completeness of the underwriting information. + Management of Outsourced providers queries and errors. * Compliance Adherence: Ensuring Standard Operating Procedures are followed, with related controls completed. Support will also be provided to internal/external audit teams and any auditing requirements. * Reporting: Input into the operational management dashboard in an accurate and timely manner. * Continuous Improvement: Working with other UAs in the Operations department to identify and document opportunities for continuous improvement and efficiency. This will include: + Performing functional testing of required IT & Process changes. + Participation in change / transformation activities as a Subject Matter Expert. * Training: Undertake all required training so as to understand the underwriting process, enabling effective support of the Underwriters. Also, support the training of new team members as they join the team.
