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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

24Open Positions

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Customer Service Underwriter

NFU Mutual
Found 3 weeks ago
Location
Bristol, United Kingdom
Duration (Months)
6 Months
Time
Full-time
Work Mode
Hybrid
Salary
£25,000 + up to 10% bonus
Visa Help
Not disclosed
Last Verified
3 weeks ago

Education

  • Bachelor

Skills & Qualifications

Technical Skills

  • Underwriting
  • Insurance
  • Risk assessment

Soft Skills

  • Customer focus
  • Communication
  • Teamwork
  • Critical thinking
  • Problem-solving
  • Learning mindset
  • Resilience
  • Time management

Job Description

Are you looking to start a career where you can learn, grow, and make a real difference? Join us at NFU Mutual as an Underwriter in our Bristol office and become part of a friendly, values-driven team that puts customers at the heart of everything we do. You don’t need to have worked in insurance before – we’ll teach you everything you need to know. Underwriting is all about assessing risk and making fair, informed decisions to help our customers get the right insurance cover. Whether it’s a family insuring their home or a driver protecting their car, you’ll play a key role in making sure they’re properly supported. This is a fast-paced, telephone-based role where you’ll spend most of your day speaking with NFU Mutual Agencies, reviewing customer information, and deciding how best to help. You’ll be trained to understand different types of insurance, how to evaluate risk, and how to communicate clearly and confidently in a contact centre environment. You’ll join a cohort of new starters, learning together through a structured training programme that includes classroom sessions, shadowing experienced colleagues, and ongoing support from your manager and team. We’re proud of our inclusive and collaborative culture, and we’re committed to helping you build a long-term career with us. Once your initial training is complete, we’ll continue to support your development and offer opportunities to gain formal insurance qualifications if that’s something you’d like to pursue. During your first six months, you’ll be based in the office full time so you can take part in our training programme, get to know your team, and build your confidence in the role. Once you’ve developed your skills and are comfortable working independently, you’ll be able to move onto our hybrid working model — with the flexibility to work up to 80% of your week from home while still staying connected in the office. Assessments will be taking place in-person at our office in Bristol on 15th, 22nd and 23rd of April.

Requirements

  • Customer focus
  • Communication and teamwork
  • Critical thinking and problem-solving
  • Learning mindset
  • Resilience and time management
  • Insurance experience (ideal)

Related Field

  • Sales and Account Manager

Related Subfield

  • Customer Success

Languages

  • English

Nice to Haves

  • Insurance experience
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