Limerick, Ireland
Internship Explorer
Internship Explorer
Due to on-going growth within the group, we are now recruiting for an Apprentice/Trainee Service Advisor to join our modern Audi Limerick dealership. Joe Duffy Group is Ireland’s leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic opportunity to develop your skills and offers genuine opportunities for career progression and advancement in the motor trade. Duties include but are not limited to: * To be the focal and experienced point of contact for Audi customers requiring servicing, repair or parts for their vehicles. * Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. * To manage service telephone and walk-in enquiries on behalf of the dealership. * Qualify service and/or parts needs and diagnose vehicle running problems where appropriate. * Establish understanding and an agreement with the customer of the work to be carried out. * Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. * Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. * Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. * Understand and adhere to manufacturer brand service requirements. * Maintain safe working practices and abide by the working rules and standards of the dealership. * Maintain product knowledge on the full Audi parts range. * Maintain relevant systems ensuring accuracy at all times. * Receiving and identifying stock and checking goods from suppliers. * Providing customers and the Service team with the relevant parts as required. * Ensuring that items can be correctly located in stores. * Ensuring accurate identification of customer needs by means of parts catalogues and computerised stock lists. * Implementing discount structures as applicable.
