Colchester, United Kingdom
Internship Explorer
Internship Explorer
Working within an experienced team assessing automotive warranty claims for various automotive brands.In this role you will be working towards completing a Level 3 Business Administration Main purpose of the role The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.Support kit request from dealersAll claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidanceCandidate ResponsibilitiesWorking in a team of up to nine assessors in an open plan officeRecord data as required into a bespoke computer application (training provided)Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mailEnsure all data is aligned with all the correct processes, technical bulletins and campaignsProactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claimsAdminister the necessary documentation to support the warranty claimsAccept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodologyComplete all work to a minimum quality requirement assessed by MSXI and customer management
