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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

46230Open Positions

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Customer Assistant - Learning

Marks and Spencer
Found 1 month ago
Location
Cheshunt, United Kingdom
Duration (Months)
3 Months
Time
Full-time
Work Mode
On-site
Salary
Not disclosed
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor

Skills & Qualifications

Technical Skills

  • Microsoft Teams
  • Word
  • PowerPoint
  • Excel
  • digital tools
  • digital capability

Soft Skills

  • Adaptability
  • Communication skills
  • Customer service
  • Attention to detail
  • Feedback orientation
  • Workload management
  • Relationship building
  • Problem-solving

Job Description

To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels. Accountabilities: Develop remarkable people Support coordination of all development programmes including employability schemes for customer assistants Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs Ensure all regional learning hubs and the academy facilities are maintained to a high standard Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times Offer exceptional levels of service to all colleagues and visitors across the academy Delivering regional buddy upskilling where required Deliver upskilling to Induction facilitators in standalone hubs where required Listen and act on colleague feedback to make this a great place to work , with the support of BIG 100% accurate execution Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy Build key stakeholder relationships across Centre of Expertise, externally and Region Utilise digital tools to manage academy learning capacity Drive high performance Act as subject matter expert for onboarding and My Welcome Support the delivery and completion of Compliance Learning across the region Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Requirements

  • Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Ability to learn new ways of working quickly and be able to deliver relevant information
  • Able to confidently deliver information in a public forum and ensure attendees' understanding
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Related Field

  • Retail

Related Subfield

  • Retail Services

Languages

  • English

Nice to Haves

  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
▶Apply Now

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