Toulouse, France
Internship Explorer
Internship Explorer
Being an apprentice at ATR means being integrated into a team as a full member with a real scope of intervention and responsibilities. You will have the opportunity to learn and develop your skills and experience within a market leading company! Within ATR Support & Services organization in Toulouse, the Department "Customers Relation & Field Service" is the main interface of ATR customers for all topics related to their in-service fleet. The team is divided in 2 groups: * the Customer Support Directors are in charge of the global relationship with the customers. They are the voice of the customers within ATR, the voice of ATR for customers, contributing to and monitoring ATR Customers global satisfaction throughout their ATR fleet operations (maintenance, engineering, logistics, flight operations, etc.) * the Field Service Representatives are in charge of supporting ATR airlines with their aircraft maintenance and operations, from the field. Based at customer's premises or in a regional office, their mission is to ensure fleet performance, meaning maximum aircraft availability with optimized maintenance cost. The apprentice will participate and contribute to most activities of the department, with a sense of collaboration & autonomy. We are looking for a dynamic and enthusiastic person to join the team. Your main tasks will consist in: * Manage the continuous improvement of the internal processes and tools of the Department through: + Developing or improving team processes such as Customer account creation, Entry into service, Commercial concession, including interactions with internal stakeholders + Maintaining an enhanced library of presentations, tools and templates to ensure efficient communication with ATR customers during on-site visits or virtual meetings (e.g. SharePoint, Teams) + Improving / Implementing new digital and collaborative tools to improve team efficiency in its daily activity (e.g. Power BI…) * Support the Customer Support Directors in developing and maintaining customer satisfaction through the analysis of ATR Customer Satisfaction Survey results and customized action plan per customer * Maintain and optimize Customer Relations Department Dashboard to monitor main KPIs * Maintain and optimize internal reporting of customers highlights, to increase Customer operations knowledge within ATR
