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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

46101Open Positions

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Customer Assistant - Cafe

Marks and Spencer
Found 1 month ago
Location
Chichester, United Kingdom
Time
Full-time
Work Mode
On-site
Salary
Not disclosed
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor

Skills & Qualifications

Technical Skills

  • digital tools
  • digital capability

Soft Skills

  • customer service
  • attention to detail
  • feedback
  • planning
  • managing own workload
  • communication skills
  • adaptable
  • building positive relationships
  • good listener

Job Description

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. * Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. * Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. * At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. * Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. * Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

Requirements

  • Being digitally confident is essential
  • You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied
  • Efficiency and effectiveness are key aspects of your role
  • You’ll maintain impeccable food safety standards while juggling orders and queues
  • At M&S, our customers don’t wait
  • You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service
  • Teamwork matters
  • You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets
  • Flexibility is also vital
  • You’ll adapt quickly, working where needed with pace
  • To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products
  • As the face of the business, you will be the voice of our customers helping us to continually improve
  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Support

Languages

  • English

Nice to Haves

  • smart/flexible working
▶Apply Now

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