Hamburg, Germany
Internship Explorer
Internship Explorer
Are you interested in gaining new experience in tourism, travel organisation, customer service and sales? Are you enthusiastic about the processes, planning and organisation of surf camps, especially for large events such as Surfersweek in Seignosse? Are you positive, communicative and able to keep calm even in turbulent times? Then become part of our Wavetours family! As one of the leading surf tour operators in the German-speaking world, we focus on one thing: the well-being and satisfaction of our guests! From the first contact to the time at the camp. To support our sales, customer service and organisation team, we are looking for a motivated intern for the coming season who will be fully involved in both the Hamburg office and, from May onwards, on site in Seignosse. Your responsibilities: At our Hamburg office (January – May) As an intern, you will be a full member of our sales and booking team. You will: * provide customer service to our guests by phone and email. * process enquiries and support the booking department, especially for Surfersweek. * maintain participant lists and databases. * prepare organisational processes and information for Surfersweek. * assist with daily tasks to ensure a smooth booking process. * learn about tourism, sales, customer service and travel organisation from the ground up. On site in Seignosse (from May / Surfersweek) Here you will be the central point of contact for our guests – right in the middle of camp life: * Reception and support for all Surfersweek guests * Organisation of check-in/check-out * Clarification of all booking and arrival questions * Management and updating of participant lists on site * Close cooperation with the team and head office * Support in daily camp operations and event procedures * Ensuring a smooth guest experience – with a lot of heart, humour and overview
