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Paid Internship
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46169Open Positions

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Customer Assistant - Food

Marks and Spencer
Found 1 month ago
Location
London, United Kingdom
Time
Part-time
Work Mode
Not disclosed
Salary
£3.00 p/h unsocial premium
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor

Skills & Qualifications

Technical Skills

  • digital tools
  • Sparks App
  • in-store devices

Soft Skills

  • down-to-earth
  • thrive under pressure
  • deliver five-star service at pace
  • embrace the transformation
  • passionate
  • take pride in their knowledge
  • ready to roll their sleeves up
  • meeting strong customer demand head-on
  • resilient
  • committed brand ambassador
  • raise the bar
  • confidently recommending and selling
  • remarkable service
  • customers feel truly valued
  • staying sharp, fast, and focused
  • go above and beyond
  • digitally confident
  • team player
  • positive, high-energy environment
  • works hard and supports each other
  • delivering a seamless customer experience
  • Flexibility
  • poised to work across various areas
  • adapting to the changing demands
  • embrace the challenge
  • not for the faint-hearted
  • customers before tasks
  • championing and promoting our brilliant products
  • voice of our customers
  • continually improve
  • Serve our customers efficiently
  • Keep the store clean and tidy
  • shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers
  • understand their needs
  • make recommendations
  • deliver remarkable service
  • Build expert product knowledge
  • sell and recommend our products and services
  • training to utilise all digital tools and communication channels
  • deliver for the customer every time
  • High levels of customer service
  • Committed to delivering excellent work
  • great attention to detail
  • Open to and acts upon feedback
  • asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships
  • being a good listener
  • Good level of digital capability

Job Description

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

Requirements

  • under the age of 18
  • Pride in their knowledge of M&S Food products
  • roll their sleeves up and go again, day in and day out
  • meeting strong customer demand head-on
  • resilient and committed brand ambassador
  • confidently recommending and selling our newest food products to our customers
  • remarkable service
  • customers feel truly valued every time they shop with us
  • thrive in a high-pressure environment
  • staying sharp, fast, and focused when the store is at its busiest
  • go above and beyond, to serve, sell, fill and help drive growth in sales
  • digitally confident
  • utilize our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience
  • ensure they get the products they want when they need them
  • team player
  • contribute to a positive, high-energy environment
  • works hard and supports each other in delivering a seamless customer experience
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability
  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Support

Languages

  • English
▶Apply Now

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