Scropton, United Kingdom
Internship Explorer
Internship Explorer
Are you passionate about starting your career within IT? Do you have an ambitious nature that strives towards high performance? Looking for a company you want to work with and for? This is a fantastic opportunity for a Service Desk Apprentice to work as part of an internal IT team supporting approximately 2000 users across 15+ sites and would suit someone who is confident in building and maintaining relationships with internal and external stakeholders. As an inclusive, forward thinking business, we take pride in our approach to IT across Avara Foods and have an exciting new opportunity to join us as an IT Service Desk Apprentice and join our IT team based at out site in Scropton, Derbyshire. Who are we, and what do we do at Avara? You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants. We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales. Purpose of the role As a Service Desk Apprentice you’ll be a key member of the IT Service Desk helping users with all IT support related issues, assisting the Service Desk Technicians and Analysts. The Service Desk Team operate in a traditional tiered service desk structure designed around the ITIL framework and the Apprentice will perform general duties across the remit of the Service Desk Activities. Your key responsibilities will include: Answer telephone calls in a professional, confident, and timely manner. Learn to log, categorise, and track incoming IT tickets. Assist users with basic technical inquiries via phone, email, web portal, and in person. Shadow experienced team members to develop troubleshooting skills. Contribute to maintaining the service desk knowledge base. Participate in regular training sessions and self-study activities. Support basic IT system administration tasks.
