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46196Open Positions

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Customer Service Engineer

televic
Found 1 month ago
Location
Izegem, Belgium
Time
Not disclosed
Work Mode
Hybrid
Salary
attractive salary, we offer a personalized Televic Bonus Plan and legal benefits.
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor

Skills & Qualifications

Technical Skills

  • Linux
  • software
  • hardware
  • networking technology
  • TCP/IP
  • FTP
  • SSH

Soft Skills

  • well organized
  • ability to prioritize
  • work independently
  • work under pressure
  • strong analytical skills
  • problem-solving skills
  • communicate clearly verbally
  • communicate clearly in written form

Job Description

This opportunity consists of two parts: on-field support and remote support. On field support Imagine yourself traveling across Western & Northern Europe and working on vehicles at the trainbuilder’s facility, at the train operator’s location or even on dynamic runs. You will ensuring our passenger information and communication systems are installed and functioning perfectly. Your on-site activitities will include: Software installations: implementing and configuring our cutting-edge software on trains. Client training: providing hands-on training to our clients, ensuring they are confident and proficient in using our systems. Testing and inspections: conducting thorough tests and inspections to guarantee the highest quality standards. Documentation of your work by providing clear and detailed reporting for both internal teams as well as our customers making use tooling like JIRA & Confluence. Remote support When you’re not on the road or tracks, you’ll be based at our headquarters in Izegem, Belgium, providing crucial remote support. Your responsibilities will include: Acting as the primary technical point of contact for our clients, addressing their inquiries and resolving issues promptly. Technical troubleshooting: offering expert technical support and solving problems remotely. Project support: collaborating with Project Management & multiple departments within Televic Rail to ensure projects are delivered on time and meet our quality standards.

Requirements

  • a bachelor’s degree (e.g., Computer Science, Electronics, ICT or equivalent)
  • expertise in the domain of system testing and troubleshooting
  • fundamental knowledge of Linux, software, hardware, and networking technology (TCP/IP, FTP, SSH, etc.) is required
  • well organized with the ability to prioritize and work independently
  • work under pressure and have strong analytical and problem-solving skills
  • communicate clearly verbally and in written form in English
  • further languages are an asset (French, Spanish, German, Arabic)
  • willing to travel (between 20% and 30% of your time) within Western Europe primarily

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Support

Languages

  • English

Nice to Haves

  • French
  • Spanish
  • German
  • Arabic
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