Sesto San Giovanni, Italy
Internship Explorer
Internship Explorer
During your internship, you will support the monitoring of performance and day‑to‑day operational activities related to our collaboration with external collection partners. Your work will help ensure smooth coordination between Hilti, our external providers, and our customers. Our goal is to achieve strong collection performance while maintaining excellent customer relationships that support long‑term business growth. You will have the opportunity to play an active role in several key Credit Management processes, including: * Weekly updates of customer account status to inform the external provider and stop customer contacts when needed. * Reviewing and managing provider feedback, including customer comments, data quality updates, and complaints. * Preparing and forwarding lists of selected customers for external collection activities (Excel files). * Coordinating communication with the external provider, using Excel reports, emails, and phone calls. -Managing interactions through Salesforce, ensuring accurate and timely feedback on reported customer cases (emails, phone calls). * Analyzing and managing feedback on cases closed without successful collection. * Opening and tracking complaints to accelerate the resolution of customer‑reported issues.
