Copenhagen, Denmark
Internship Explorer
Internship Explorer
The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from more than 170 countries with the UN and UNDP’s presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team. As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP ITM ICT Architecture internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context. By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies; our office is located at the UN City in Copenhagengiving you the opportunity to interact with people outside the UNDP ITM Unit. Duration: 6 months (3 August 2026 - 31 January 2027) Duties and Responsibilities * Assist in providing effective Digital Platform Services to UNDP Country Offices worldwide including OneICTbox, Managed Security Services, cloud-based network infrastructure services, and IoT solutions * Assist with the Smart Facility Projects related coordination, development of project related documents such as business case, proposals, presentations, terms of reference, liaise with internal and external parties for the projects, and ongoing coordination and support for the successful project delivery * Assist in providing advisory support to UNDP Country Offices to implement stable and robust ICT infrastructure through satellite services, firewall services, IoT, and innovative ICT solutions * Support the team in maintaining and upgrading Connectivity monitoring – Global NMS platform (using SNMP, API, and others) * Assist in promoting, testing and working with Cloud solutions – Cisco/Meraki technology/solution and similar * Assist in developing and implementing cloud-based Unified Communication System * Support developing Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools * Assist with Service management models including ITIL Best Practice and a Service Desk, Service Catalogue * Assist and contribute to the Enterprise Architecture and Governance related areas including but not limited to strategies, policies, standards, guidelines, and compliance related matters * Assist the Smart Facilities Infrastructure Insights reporting platform development using Python, API, Web technologies, other relevant tools and technologies, and integration of AIOps * Contribute to draft quality focused training material, procedures, instructions and templates from best practice and disseminate through a Practice Community * Assist the Unit in organizing internal and external conferences * Assist in the promotion of ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions * Assist the Business Development Group in hosting webinars and presenting/explaining ICT solutions that are developed in-house to country office * Perform other duties as required. Competencies * Cloud computing: understands the cloud computing strategy and cloud-based infrastructure technologies, apply such knowledge and experience in developing infrastructure setup * Information Security: knowledge in Information Security to apply in developing infrastructure setup * ICT operation support: knowledge in ICT operation and support, applying standard practice and guideline in supporting colleagues * Programming Skills: basic knowledge in developing scripts to automate management/operation tasks * Client orientation: maintains effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction * Process Innovation: Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness, and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement * Project Management: Able to organize and structure different tasks, good analytical skills in gathering and consolidating data and research for practical implementation. Understands the entire project and programme management lifecycle and service delivery related aspects including experiences in handling and delivering multiple ICT projects * Communication: communicates effectively when working in teams and have a proactive attitude with a goal-oriented mind-set * Collaboration: displays cultural, gender, religion, race, nationality and age sensitivity and adaptability and Interest and motivation in working in an international organization.
