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Apprentice Support Desk Analyst

Scottish Apprenticeships
Found 1 month ago
Location
Glasgow, United Kingdom
Duration (Months)
36 Months
Time
Full-time
Work Mode
Not disclosed
Salary
£18,000 to £20,000 per year
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor

Skills & Qualifications

Technical Skills

  • IT systems
  • infrastructure
  • Microsoft-based operating systems
  • Office 365
  • Active Directory
  • Exchange administration
  • Microsoft Teams
  • Office 365 administration
  • Cisco telephony
  • Jabber
  • Finesse
  • MS SharePoint

Soft Skills

  • Customer Service Support
  • CSMG
  • Application Support
  • Problem Management
  • Incident Management USUP
  • Content design and authoring
  • Analytical thinking
  • decision making skills
  • Ability to provide high quality service delivery and customer satisfaction
  • flexibility to handle rapidly changing priorities
  • Ability to communicate clearly and effectively with technical and non-technical staff

Job Description

We are looking for individuals to become a valued team member of our digital service desk as an Apprentice Support Desk Analyst within our digital service operations team supporting Arnold Clark staff in their day-to-day use of technology. Arnold Clark’s Digital department is responsible for delivering technology solutions that enable our businesses day to day operations. Primarily Providing 1st line support to over 11,000 staff across 180+ branches, you will be joining a team of analysts responding to incidents and requests both over the telephone and via our self-service portal.

Requirements

  • some experience of working in a busy customer facing environment
  • a passion for delivering exceptional customer service
  • an adaptable team player with the willingness to learn and use skills to deliver remote and customer-facing support for our evolving customer base and bespoke applications
  • National 4 or above, or equivalent in Maths, English and one other subject

Related Field

  • IT & Security

Related Subfield

  • System Administration

Languages

  • English

Nice to Haves

  • Infrastructure Operations
  • ITOP Levels 1&2
▶Apply Now

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