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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

46128Open Positions

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Customer Assistant - Cafe

Marks and Spencer
Found 1 month ago
Location
Lisburn, United Kingdom
Time
Part-time
Work Mode
On-site
Salary
Not disclosed
Visa Help
Not disclosed
Last Verified
1 month ago

Skills & Qualifications

Technical Skills

  • digitally confident
  • digital tools
  • digital applications

Soft Skills

  • fast
  • calm under pressure
  • warm, five-star service
  • brand ambassador
  • Efficiency
  • effectiveness
  • Teamwork
  • Flexibility
  • adapt quickly
  • great attention to detail
  • Open to and acts on feedback
  • Sets performance objectives for self
  • Takes accountability for planning and managing own work efficiently
  • Is curious and asks questions to challenge the status quo
  • Effective at communicating their intentions
  • ensures communication is clear and simple
  • In control of their own reactions
  • Copes well with change and work challenges
  • builds positive relationships
  • good listener
  • establishing a connection

Job Description

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. * Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. * Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. * At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. * Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. * Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

Requirements

  • Being digitally confident is essential
  • fast
  • stay calm under pressure
  • deliver warm, five-star service
  • brand ambassador
  • making great food and drink recommendations
  • ensuring the café operates smoothly, even during the busiest periods
  • take and fulfil orders fast
  • keeping customers moving and satisfied
  • Efficiency and effectiveness are key aspects of your role
  • maintain impeccable food safety standards
  • juggling orders and queues
  • fast and relentlessly focused on delivering quality under pressure
  • focusing on delivering five-star service
  • Teamwork matters
  • support colleagues
  • contribute to a high-performance culture that meets customer needs
  • Flexibility is also vital
  • adapt quickly
  • working where needed with pace
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Support

Languages

  • English

Nice to Haves

  • Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
  • Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
  • At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
  • Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
  • Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
▶Apply Now

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