Bristol, United Kingdom
Internship Explorer
Internship Explorer
If you’re someone who enjoys solving problems, speaking with people and making a difference, this could be a brilliant opportunity to try something new. As a Property Claims Handler in our Bristol office, you’ll be part of a close-knit team helping customers when they need us most – whether it’s storm damage, a burst pipe, or something that’s caused unexpected disruption to their home. At NFU Mutual, we do things differently. As a mutual, we’re owned by our customers rather than shareholders, which means we’re always focused on doing the right thing. We pay out on 98% of claims and look for ways to help our customers, not reasons to say no. It makes the role all the more rewarding as you’ll be helping people move forward during what can be a really stressful time. You’ll manage property claims from start to finish, using your judgement and empathy to make fair decisions and guide customers through the process. You’ll work closely with NFU Mutual Agents, customers and third parties to gather the right information, keep things moving, and ensure everyone’s kept in the loop. You don’t need to have insurance experience – we’ll give you all the training and support you need, including: * A structured induction with classroom learning, shadowing and one-to-one support * Ongoing guidance from your Team Leader and experienced colleagues * A personal development plan that grows with you Once you're up to speed, you’ll enjoy hybrid working – up to 80% from home – and a 35-hour week with no weekend shifts. The team are friendly, down-to-earth and genuinely supportive – everyone works together towards shared goals and takes real pride in doing a great job for our customers. We regularly get involved in charity and community events too, so there’s a real sense of purpose and belonging. Day to day, you’ll: * Speak with customers, NFU Mutual Agents and suppliers to understand what’s happened * Investigate and assess property claims fairly and thoroughly * Make confident decisions while keeping empathy and clarity front of mind * Identify any signs of potential fraud and take appropriate steps Our Claims team plays a huge role in why 94–96% of our customers choose to stay with us each year. We’ve also been recognised by Which? as a top insurer for customer satisfaction, and the work our Claims Handlers do is right at the heart of that success.
