Edinburgh, United Kingdom
Internship Explorer
Internship Explorer
The Trainee / Modern Apprentice Clinic Coordinator role is an entry-level position designed to support the smooth day-to-day running of the clinic while the post-holder completes a recognised Modern Apprenticeship , Customer Service. This role provides structured training, close supervision, and progressive responsibility. The Trainee Clinic Coordinator will develop the skills, knowledge, and confidence required to deliver a welcoming, professional, and inclusive front-of-house service, while learning core administrative and patient-facing duties within a clinical environment. Patient Interaction & Front-of-House Support (with training and supervision) • Act as a welcoming first point of contact for patients, visitors, and contractors, both in person and via telephone or email. • Learn to handle patient enquiries safely, respectfully, and confidentially, escalating complex or sensitive matters to senior staff. • Support appointment booking and scheduling using clinic systems, under guidance. • Develop skills in calm, compassionate communication, particularly with diverse and vulnerable patient groups. • Observe and learn appropriate responses to complaints, safeguarding concerns, and service issues, escalating as required. Administrative & Operational Support (progressive learning) • Support basic administrative tasks including filing, scanning, photocopying, data entry, and post handling. • Learn to maintain accurate patient records in line with data protection and confidentiality requirements. • Assist with preparing correspondence, emails, and documents under supervision. • Observe and support payment processing and receipt issuing, where appropriate. • Assist with stock checks and ordering of office and clinical supplies. • Support clinic opening/closing procedures and basic health & safety checks once trained. • Assist the wider team during busy periods and to ensure continuity of service.
