Krakow, Poland
Internship Explorer
Internship Explorer
As a Customer Support Trainee in the Partner&Portal team, your responsibilities will include: Managing incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners. The primary focus areas are inquiries from PartnerEmpower members and portal issues. Triaging cases and collaborating with various internal stakeholders. Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud. Serving as the primary point of contact for partners in the EMEA region. Liaising with the Channel Operations and other relevant stakeholders to address inquiries related to the PartnerEmpower program. Educating partners on self-services features available on our portals and writing knowledge articles to promote utilizing these self-services features. Identifying, researching, and resolving portal issues using the internal knowledge base. Cooperating with the IT department to address and resolve technical issues affecting partner portals. Continuously develop your own knowledge on case resolution. Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions. Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.
